Unable to send attachments with graphics

[Tuscon]

Outlook 2002 (connected to Exchange) will not send graphic file attachment or attachments with an embedded graphic (eg. a .doc with a .bmp logo). The user can send a plain .doc fine, and can send attachments via OWA. The same user's profile works fine on another PC in the office. I suspect it is a Level 1 blockage (but I understand this to be an Inbound block, not outbound), but I applied the registry fix from Slipstick's website (

http://www.slipstick.com/outlook/esecup/getexe.htm#ol2002).

Still nothing. The problem started after updating Office XP-SP1 to SP3 w/ Critical Updates via the Office Update site. I have checked Security settings, applied the regfix above, uninstalled and reinstalled twice (now back to Office XP - no SP's), de-activated AV email scanning, changed OL editors and message formats, but the problem persists.

I've tried sending messages from Outlook w/ and w/o Word as email editor and tried to "Send to..." from Word. I've also tried Plain Text, Rich Text and HTML. Each time I get an "Operation Failed" error and the message w/ attachment doesn't send.

ANY HELP would be greatly appreciated.

 

[SnarkHunter]

As this only happens on a particular PC, have you tried deleting the user's local profile?

 

[Tuscon]

Thanks for the input. I have deleted and rebuilt the MAPI profiles several times and have reinstalled the Office Suite. I suspect that there is some relic registry info somewhere.

 

[SnarkHunter]

I didn't mean the Mail profile but rather the user's profile.

Log on as a local administrator (not the user), right click on the My Computer icon and select Properties. Click on the User Profiles tab, select your problem user and delete them. When they next log on a new profile will be created with default settings.

Remember to back up their My Documents folder first as this is held within the profile. If the user has loads of personal shortcuts, you could be kind and also backup their Start Menu and Desktop folders from the profile and copy the shortcuts back once the new profile exists.

Hope this helps.

 

[Tuscon]

Oops, sorry for the misunderstanding. No, I haven't rebuilt the user's profile, but that sounds like a great idea. I'll give it a shot.