Unable to Scroll

[JamesONeill]

Hello

One of my remote users is unable to scroll in any applications.

He is using a Lenovo R61 - Type 7735-cto with Windows XP Pro.

One strange thing I did notice was the cursor changed to a Scroll Bar when I opened Mozilla FireFox, so it seems a scrolling lock-type function has been activated but cant see where. He only reported problem today, but said it has been on/off for about a month or so now. But goes back to normal when he reboots, then apparently it just suddenly does it. I have asked whether he is leaning on any keys or anthing (similar to stickykeys) but he assures me he isnt.

Anyone have any ideas at all?

Thanks
James

James O'Neill BSc (Hons) MBCS
IT Manager UK & Ireland
Saint-Gobain Ecophon Ltd

 

[Sympology]

Is there a "mouse suite" on this pc? Usualy can be found in either control panel or the system tray. if so, try removing readding. My touchpad software used to randomly crash out, a reinstall fixed it.

Only the truly stupid believe they know everything.
Stu.. 2004

 

[wahnula]

Check in startup (Start==>Run==>msconfig==>Startup) that the pointing device driver (usually Synaptic) is set up up to load at Windows startup.

Download and install TweakUI and use it (Start==>Run==>tweakui) to be sure scrolling is enabled. Best of luck.

Tony

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