Unable to Run Office - Error States it is Not Installed

[803itChris]

We have a client trying to run MS Office 2003 on Windows XP SP2 with all updates. System has 2GB of RAM and about 100GB of free drive space. It has run Office without issue until two days ago.

Two days ago she began getting an error stating that Office 2003 was not installed. This happened regardless of which component she was attempting to run. The only exception was that she could run Outlook. At the time, she had Word as her Outlook editor, so she received an error stating that Word was not installed when she started Outlook.

This also ONLY happened on her profile. All other users were able to access Office without issue.

Rebuilt her profile on the machine...no change. Attempted to repair Office...no change. Reinstalled Office...no change.

We then tried logging into a new profile, opening all Office components once, then exported the REG key from:

HKEY_CURRENT USER | Software | Microsoft | Office

After export, we logged back into the client's profile and imported the key into her Registry. We'd hoped this would correct the issue.

She then no longer got the error stating that Office wasn't installed, instead she got an error stating that her system was out of memory.

Techs then uninstalled Office 2003 and installed Office 2007...they received the same Out of Memory error.

Any ideas? We're stumped.

Thanks!
Chris

 

[xlhelp]

Chris,

Knowing the exact wording of the error(s) would help.

Member- AAAA Association Against Acronym Abusers
Only here temporarily during job transition....again....but better this time.

 

[xlhelp]

Without the exact wording for the error, this sounds like the NIMDA virus. If you are searching for it.... there are two strains of the virus.

Member- AAAA Association Against Acronym Abusers
Only here temporarily during job transition....again....but better this time.

 

[803itChris]

Yeah...you'd think that would be a normal thing to get wouldn't ya?

I'm working on that. Unfortunately, they didn't get that. Trying now to see if we can. They may have already started a reimage...but I was still curious as to the cause.

 

[803itChris]

UPDATE: We were able to get the issue corrected but doing the following...

Copied profile to a network drive. Uninstalled Office 2007. Went to My Computer and under the profiles tab, deleted her network profile. Then, manually deleted the local profile. Rebooted. Deleted the Office folder under program files. Deleted the Office 11 and Office 12 folders under C:\program files\common files\microsoft shared. For good measure, rebooted again. Reinstalled Office 2003. Copied her profile back (via FTP to network drive while she was logged in).

Everything now works.