Unable to retrieve Object

[vuchungc]

Error :
Unable to retrieve Object.
File frs://Input/a_182/056/000/14518/9c845ae0b409550.rpt not found on File Repository Server.

I am using Crystal report 9 and Crystal enterprise 9, oracle 9i.
After creating a report I am publishing it to crystal enterprise. The connection to database is fine. And I can preview it from Crystal management console. It works fine. However, when I restart the server and all of Crystal APS, Crystal Page server, Crystal file input/output server, Crystal Application server, etc Now when I login the Crystal management console and click on the report. It shown me the error above. I check all the servers, all are in start - running state. I even re-publish the report, reconnect the report to database but it is not help.
Anyone having any idea about this error.
Note: I can preview the report on Crystal report9 ( the design tool) and I also can see the report that I published in management console but if I click on preview, it complains as above error.
Thanks a million in advance.

 

[Turkbear]

Hi,
Recheck the permissions set at the file system level for the directories used for your FRS/Input and Output locations..Be sure that all the relevant servers ( page, cache,job maybe) have full rights to that entire directory structure...

Not sure why just restarting the services would cause it to fail when it has worked before, but maybe a different username got set somehow for the services.

If you browse the input directory location specified by the error, can you see that file?




To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[MJRBIM]

Can you do a windows search on the server for 9c845ae0b409550.rpt to see if the file is really still there...?

Are you running more than 1 of each of the INPUT and OUTPUT file repository services in a cluster..? If so, how are you synching the FRS between the servers...?

 

[vuchungc]

Thanks a lot for the replies - Turkbear and MJRBIM.
I log in the Manager console as Administrator so there are permissions for file level isn't it? and there is one input, output file repository folder. I also got the 9c845ae0b409550.rpt using windows search. This time I restart the entire machine and because all the servers for the Crystal report are started automatically. but it does not help too!

 

[Turkbear]

Hi,
How you log on is not relevant, actually...The account used by the pageserver, cacheserver, etc is the one that actually has to have permission to access the file location..Check the properties for those services and be sure they are running under an account that has those rights..







To Paraphrase:"The Help you get is proportional to the Help you give.."