unable to restore

[sentmemail]

Hi,
When i tried to restore some data from tape i recieved this error messagefile list unavailable)

anybody encounter this before?
thanks

 

[PGPhantom]

Where ever you are running the restore from - It is not seeing the master server and as such cannot read the images directory.

Try the same restore from the master's console.

 

[sentmemail]

i am running it from master's console

 

[PGPhantom]

Can you please give a run down on the following:
What O/S on the master?
On the client?
What kind of restore - Files, database etc?
Where is the tape drive attached - Master?
Can you browse the files in the restore GUI?
Do you have a databse backup running while you are trying to restore?
What version of Netbackup - 3.4.1, 4.5 etc?

 

[sentmemail]

Master - Windows 2000
Client - Windows 2000
files restore
tape drive attached to Master
able to browse the files in GUI
no backup is running during the restore
netbackup 3.4.1

 

[PGPhantom]

Can you clear out the bpcd file for today so there is none - The name should be netbackup\logs\bpcd\021703.log - The retry the restore.

After it has failed - email me the bpcd log. pgphantom@hotmail.com - When you email it, please quote this thread.

THanks