Unable to restore passwords and keys error

[efultz]

I have a .mbz5g3 backup. When it was sent to me I, also, was given the file MICROSKeyBackup.mbz5g3 - so I have both files - MICROS_A.mbz5g3 and MICROSKeyBackup.mbz5g3 in the same directory. I run the DM -U C:\temp\MICROS_A.mbz5g3 which starts the database manage. The database manager shows 3 lines:

Restoring Micros backup file c:\temp\......
Decompressing backup file
MICROSKeyBackup.mbz5g3 does not exist. Unable to restore passwords and keys.

I thought if I created a zip file with the extension mbz5g3 and placed both the files I have in that zip file and try to restore with the dm - u command that might work - but I just get the same error.

It feels there must be something I can do to get this to restore - I have the files.

Has anyone experienced this? If so how did you get around it?

 

[Kartel1]

I've seen this happen when the Micros MDSHTTP service isn't running when attempting the restore.

 

[efultz]

Thank you. We are not running the POS - we are a back office company using the database. Does anyone know how to identify what version of the database I have installed? I suspect I need to upgrade the underlying database but am not sure where mine is as to know where to find the upgrade

I did check and I do have MICROS MDS HTTP Service running - I assume that is the service to which you were referring?

 

[f4rid]

If you don't know which RES version you have, but you know is a mbz5g3 I would make a fresh install with the latest micros version. That way it will upgrade it and you probably will solve the MDSHTTP service issue.

You can make that on a VM. It's gonna be quick so you can see if that's the problem.