Unable to Read Emails formatted in Lotus Notes in MS Outlook XP 1

[thermalman]

Hi, We have a Customer who uses Lotus Notes 5 and when they send us emails we cannot read them in MS Outlook 2002 and then when we send them emails they only the original Note and the wording winmail.dat at the bottom.
Does anybody know of a fix or add-in for this?

Regards
Thermalman

 

[nickpark]

Exchange?
Ask the Exchange server to convert all Outlook Rich Text Files to Text/HTML when sending to the internet - for this domain or pref all domains.

I bet a lot of other customers get the winmail.dat, too!

The lotus notes server should also be converting the mail to text.

 

[thermalman]

Thanks nickpark,
We don't actually have an Exchange Server but I have had a look and because Outlook is the main way of getting virus's I set most peoples outlook settings to Rich Text. From your reply I am presuming that either Plain Text or HTML is a better setting.

Regards
Thermalman

 

[nickpark]

Yeh I guess so.There is an Internet Format button on tools-options-mail format on which you can set it to convert to html for internet recipients.