Unable to print to local printers

[whughesiii]

Greetings all,

I have a peculiar issue. We have at our location a Citrix Metaframe setup to host a couple of apps that some of our people use. The issue we are having is that the people who are running windows 7, are unable to print to their local printer when running these apps. I was hoping that someone here would be able to point me in a direction that would help resolve this. I am not a citrix admin so you may have to be specific.

Thanks in advance!

 

[JST2101]

Hi,

Can you offer a litle more information please as Citrix Printing can be a bit tricky.

Are users on other clients (XP/Vista) able to print?
Do you know what Printer Policies are currently in effect?

Thanks,


Jason

 

[whughesiii]

Yes, it works fine for XP clients. We have no Vista (eww). I am not sure what the policies are. Just that with XP it was fine and now with 7 it will only print to Network Printers not locally installed printers.

 

[JST2101]

OK. Thanks for the update.

My product knowledge is a little dated as MetaFrame (MF) is quite old now but as a starting point I would check that the Printer Driver on your Win7 machines is exactly the same version as your Servers & XP CLients.

Older version of Citrix products always had glitches with Printers and Print Drivers so this will be a good place to start.

In addition can you check the details of the currently installed driver on the Win7 client. It could be that you have a 32bit driver on the MF server & XP clients but a 64bit driver on Win7

Let me know how it goes.

Jason.

 

[whughesiii]

The driver on Win7 pc's are all 32bit as are the ones on the MF and XP machines. I have even tried installing the printer on the MF server itself, sharing it from the PC and setting it up as a network share on the MF server as well.

 

[whughesiii]

I have updated information because we are still having this issue. The Citrix Server is Presentation Server 4.5.6 running on a Windows 2003 Standard SP2 machine. The Client PC has an HP laserjet 6P locally attached. It is running Windows 7 32-bit with the ICA Online Plugin version 12.0.0.6410. We cannot print to the local printer while running an application on citrix unless we are first logged into the server with an RDP session. Then the local printer shows up as a session printer via RDP and we can select that in the Application being run and it prints to the local server. There has to be a way to not require an RDP session in order to do this.

 

[AW78]

http://www.techieshelp.com/client-printers-not-mapping-in-xen-app-presentation-server/

do the CTX_ users have the correct rights?

Allen White MCSE,MCSA,MCITP,MCTS,CCA,CCSP,VCP

http://techieshelp.com

IT Problems? the fix may be here

 

[whughesiii]

Yes, all the rights are correct. As I said, it was working when the user was on an XP machine. But this issue is no longer a problem, we have begun using a Microsoft Remote Apps server and no longer need Citrix.