Hello All,
I recently faced this issue of not being able to play recordings on ACR.
We have an IPOSE 9.1.0.0 build 437 installed at a client's.
When I tried to search for some recordings, it only showed about 10 recordings but the agent had received about 20 calls at the time.
Instead I got an error which I captured.
I have read many things on this but can't seem to find a soultion.
Kindly assist.
Failed to compress audio file for recording MSG369285576252732_172.30.200.54.wav. Reason Exception parsing recording xml: An invalid XML character (Unicode: 0x{2}) was found in the value of attribute "{1}" and element is "7"
Error processing file MSG369285576252732_172.30.200.54.wav. Reason Exception parsing recording xml: An invalid XML character (Unicode: 0x{2}) was found in the value of attribute "{1}" and element is "7"
.
I recently faced this issue of not being able to play recordings on ACR.
We have an IPOSE 9.1.0.0 build 437 installed at a client's.
When I tried to search for some recordings, it only showed about 10 recordings but the agent had received about 20 calls at the time.
Instead I got an error which I captured.
I have read many things on this but can't seem to find a soultion.
Kindly assist.
Failed to compress audio file for recording MSG369285576252732_172.30.200.54.wav. Reason Exception parsing recording xml: An invalid XML character (Unicode: 0x{2}) was found in the value of attribute "{1}" and element is "7"
Error processing file MSG369285576252732_172.30.200.54.wav. Reason Exception parsing recording xml: An invalid XML character (Unicode: 0x{2}) was found in the value of attribute "{1}" and element is "7"
