Unable to open HTML attachments from Outlook

[timwescott]

Our installation consists of W2K SP1, MetaFrame 1.8 SP2, Office2000 and IE5.5 (Exhange2000 running on W2K DC)

A problem occurs when a 'FAT' user tries to open HTML pages that come in as Outlook attachments. They can't be opened and have to be saved to disk and then opened manually from IE.

I should add that this only occurs on a 'FAT' client. If the same process is carried out on a 'THIN' client, WYSE terminal, then all is ok.

More information can be supplied if necessary.


Thanks
Tim

 

[CitrixEngineer]

Is Outlook a published application, or are you delivering it via a desktop session?

If the former, does it work when the "Fat" clients access the desktop session?

 

[timwescott]

Yes - Outlook is a published application. So is IE5.5

Yes - If a 'FAT' client tries the same procedure via the desktop session it works.


Hope this helps.

 

[Highland]

What errors are you seeing....????

 

[timwescott]

After selecting Open, IE5.5 runs and loads the default home page, which is an Intranet page.

The error message produced is in a seperate dialogue box and reads, "The system can not find the file specified"

 

[Highland]

Have you checked the "fat" clients System Path...????

 

[timwescott]

Knowing what I should be checking it for would be of great help!!!!!

 

[Highland]

Yeah, it would be!! Sorry it was way too early!! OK, are you able to browse the Mail Server from your "fat" client?? Can you map a drive to it from the clients...???? After thinking about your problem I don't think you should need an entry in the path statement...but...??? At first I thought it might be an Outlook configuration problem but Explorer is being launched and does open its default start page...are the "fat" clients configured as Domain Members..???

 

[timwescott]

I think the answer is yes to all your questions.

 

[Highland]

You could try mapping a drive to the mailserver and adding this to the System Path on the Fat Client...

I've also been looking for a registry entry for enabling/disabling UNC for you, it might help...???

 

[Highland]

Link to Microsoft Article is....

http://support.microsoft.com/support/kb/articles/Q158/6/82.asp

Not quite sure this is the answer though....???? It sounds as if IE is working correctly...??? Hope some of the above helps....

 

[timwescott]

Highland

Thanks for the information. I will look at the TechNet article.