Unable to modify a ticket if belong to same grp but not submitter.

[mdon1]

Hi
I think I have an issue here: using ARS 5.0 and the web interface.

The trouble ticketing system needs to have the ability for multiple users belonging to the same grp have the ability to modify the same ticket (maybe not at the same time).

basically, if Tech1 has opened the ticket, at some point, Tech2 want to modify the ticket.

I get the error saying do have write access to the field. Although I specifically grant permission for all users in this particular grp Technician.

PLEASE HELP!!!

 

[Parkypark]

2 users shoulf be able to open the ticket at the same time, but if both users make changes, thats when the problems occur

eg
Tech 1 opens the ticket and modifies it,
at the same time Tech 2 opens the ticket and modifies it.

Tech 1 then tries to save. they should see a warning message saying the ticket has been modified by someone else since they opened it, and saving it now will add tech 1 updates, but not save anything added by tech 2