Unable to Login Standalone Callpilot Server

[dataguysupportphone]

Hi all,

I have a standalone CallPilot/Reporter server on Windows Server Standard 2003 SP1. I've followed the installation documentation from Nortel including the dcom configuration portion on the standalone server and CallPilot server. I can launch the web interface for CallPilot on the standalone server, however, I receive error when attemping to login. The error is

Failed to authenticate the account. Check your information and try again

I have the correct admin account and password and I'm putting the CallPilot Server IP address for the IP address of the server.

Help! Thanks.

 

[spanton]

Is this a new install?

 

[dataguysupportphone]

The CallPilot server was installed and went live in April. This is a new installation on the standalone server.

 

[grumpyone60]

May want to ask Vendor if keycode is turned on,,,