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Unable to install

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kimble

Technical User
Aug 23, 2001
107
US
I have a Compaq Presario 1694 that gives an error message anytime I try to Install or Upgrade Internet Explorer. The current Version on the Laptop now is 5.00.2614.3500

I have tried Uninstalling, and then reinstalling...no luck. After much to do, I've gone to doing a full factory restore on the PC. This still doesn't fix the problem. Everytime I try to install it looks like I am able to get 90% of the way through before I get an error message that tells me to restart and try again. This never works!

Does anyone have any ideas? I'm willing to format, since I didn't when I did the factory restore. But I don't think that will help.


 
Here's one way:

Delete your Temporary Internet Files and clear your History.

1. Open Internet Explorer and click on Tools.
2. Click on Internet Options.
3. Click on Delete Files. Check the Delete Offline Content box and click
OK. Click Clear History and click Yes. Click OK.

Delete the contents of the msdownld.tmp folder.

1. Right click on Start and click on Explore.
2. Click on Tools or View to find Folder Options.
3. Within Folder Options, click on the View tab and select "show all files"
or "show hidden files and folders." Close Windows Explorer.
4. Click on Start and Find Files or Folders
5. Type in msdownld.tmp and click Find Now. Delete the contents of the
msdownld.tmp folder. Close the Find window.

Please also delete your cookies. If you have any IDs or passwords that you use on the Internet, make sure these are written down as these will be
deleted.

1. Right click on Start. Click on Explore.
2. Click on the Temporary Internet Files folder. It's under the Windows folder.
3. Click on Edit, Select All and Delete. Click on Yes to confirm deletion of your cookies.

Delete the CV3 Class file. This will force the Windows Update site to download a fresh copy of this file.

1. Close Internet Explorer.
2. Right Mouse click on the Start button and select Explore with the Left Mouse button.
3. Double click on the Downloaded Program Files folder.
4. Right click on the file 'CV3 Class' and remove this file.

Now perform these steps to delete the Windows Update site controls. This will cause the Windows Update site to download new ones.

1. Click on Start/Run.
2. Type "regsvr32 wuv3is.dll /u" without the quotes.
3. Click OK.
4. Click on Start/Find/Files or Folders.
5. Type wuv3is.dll in the Named box.
6. Make sure that the drive letter that contains your Windows folder is in the Look in box.
7. Click on Find Now.
8. In the results window that shows the location of this file, right click on the filename and delete it.

Also, delete all the files within the WindowsUpdate folder except for the wuhistv3.log. These files are not needed by your system. Doing this will not delete the updates you have already installed.

1. Right click on the Start button and click on Explorer with the left mouse button.
2. Locate the Folder 'WindowsUpdate' It will be a subfolder under Program Files.
3. Highlight the wuhistv3.log file within this folder, click on Edit, click on Invert Selection and click on Delete. Everything in this folder with the exception of wuhistv3.log should be deleted.

reghakr
 
Thank's reghar, but I got it to work by downloading SP2 from microsoft, and then trying to reinstall IE. It worked, and i don't care to question why it didn't work before.

 
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