Unable to insert working hyperlink in email signature

[domino3]

I've been trying to add a hyperlink to a website to my email signature. The hyperlink appears but nothing happens when I click on it. I've checked the hyperlink information and it appears as type http: with the correct url address complete with

http://www.etc

. I've also tried enclosing the url address in <> but that hasn't helped either. The problem appears on my emails on my machine before I send them, and also on the recepients' emails. Has anyone ecountered this, and, if so, how did they solve it? Thank you.

 

[smah]

What mail client sofware are we talking about? How was the signature created? Does a manually typed url in the message work properly? What is the default sending format of the messages?

 

[domino3]

When I add a url to the body of the email it doesn't work properly.

I created the signature in outlook 2003 by going into tools / options / mail format /signatures / new. I then created the signatture with the url address and went into advanced edit to make sure the url was set up as a hyperlink.

I don't know what the default sending format is, and I'm no sure where to look it up.

 

[58sniper]

Open a new mail message. At the top of the window, you'll see the format (plain text, HTML, etx).

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[domino3]

The format is HTML.

Also, although when I add a url to the body of the email it doesn't work properly, urls to work when they come in on email from third parties.

 

[domino3]

I've managaed to solve it. After your last message I tried the different formats, and found that having my emails in rich text format got the hyperlink working.

 

[smah]

If you send mail to other people on the internet that might not use Outlook, don't use RTF; they won't receive the message properly. We need to figure out why it won't work with HTML. If a hyperlink won't work in the body of an html message, there's something wrong with the Outlook itself.

Have a look at the Tools, Options, Mail Format tab. Check both the Internet Format button & International Options button - specifically the encoding settings. What do you see?

 

[58sniper]

Yep. I agree. Don't use RTF. And, depending on the email client that the recipient is using, even plain text will work with hyperlinks.

If smah's comment doesn't lead to a resolution, do a detect & repair (on the HELP menu) of Outlook. If that doesn't work, try creating a new profile.

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[domino3]

I've changed it back to html now.

In international options the general settings are both blank, and there is a tick in the encoding options the auto select is ticked and is in western european encoding.

The internet options have a tick in the html options, and are set to convert to html format for rich text options.

 

[smah]

That looks right as well. Will a hyperlink in the body work if you use Word as the e-mail editor? - Tools, Options, Mail Format tab, Use Microsoft Word to edit...

 

[domino3]

That seems to work now. Thank you for all your help.