Unable to get the Login Page

[alaanajim]

Hi

Im facing an issue with 3300 CX controller that i could not get the login page. Once the i typed the system IP address the IE will keep loading the page without display. I have tried several things to resolve the issues. I reloaded the software and turned the VLAN off in the VxWorks. But still not able to get the login page.

Any idea what could be the cause of this issue.

 

[kwbMitel]

pop up blocker?
Firewalls?
Anti-virus setting preventing redirect?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[paterson]

Sometimes clearing your IE cache will help too.

 

[alaanajim]

Hi

Already I have done these excersises. But without any success. I have used more than one PC but still the same.

 

[paterson]

Are you able to unplug the 3300 from the network and directly connect your PC to it? What happens then?

 

[alaanajim]

Yes I'm Connected directly to the 3300, again the same issue loading the page only without display.

 

[Mitel100]

Have you tried resetting the web service of the 3300?

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[alaanajim]

How can I do that.

 

[Mitel100]

Put your laptop on the serial port put the following commands:

to stop type: ts Webserver
to start type: tr Webserver
to get info type: i Webserver

These are case sensetive
See if this helps


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There is no 'I' in 'Team'
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[slapin]

Is your computer able to ping CX?

 

[alaanajim]

Hi All,

Thanks for you support. The problem solved, it was VLAN issue but the system was not taking the command vlan_off. So I put the hard drive in another controller then execute the command which it did work perfectly.

But I do have another Problem with APC to house the teleworker in the CX controller. All I get to access the console is this

ø€ø€ø€ø€ø€ø€ø€ø€ø€ø€ø€ø€ø€

Does this means that the APC Card is faulty?

 

[kwbMitel]

I believe the APC Baud rate is 38,400, what speed are you connected at?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.