Unable to fully restore "Contacts" folder after reinstall of Outlook 1

[godfra]

Hi there,

A user of ours had majot problems with her machine, so I ended up taking a full backup of her mailbox to a pst file, and giving her a new machine.

I installed Office XP on the new box, and placed the outlook.pst file in "c:\documents & settings\username\local settings\..... (etc etc) outlook\".

Now her emails have all appeared, which is great, and her Contacts appear to be there too (she can mail them by right-clicking and selecting "New message to recipient").

HOWEVER;

When she opens a new email and clicks on the "To" field, there is no address book there. There's nothing to slect from in the drop down box either.

Should I have saved her Contacts seperately, in a different format to PST?

Any advice would be much appreciated as this is affecting two people now, and the MS troubleshooters are as useless as usual ;o)

 

[SjrH]

Could depend on what version of outlook you are using. Try right clicking on contacts, then properties. Select the outlook address book tab and ensure the 'show this folder as an email address book' check box is ticked.
Now when you click to in a new email, your contacts should appear.

 

[godfra]

It's Outlook 2002. I tried what you suggested, but unfortunately all the options are greyed out on that screen. Do you have any other ideas?

 

[godfra]

Well, I seem to be getting a little further. I ran scanpst.exe on the mailbox.pst files, and now both users are able to view their contacts as normal...

Except that one of them has subfolders within her contacts folder, and these subfolders are still not showing up in the drop down box when you create a new mail.

Again, any suggestions would be gratefully received.


ps - scanpst.exe didn't even find errors in either file

 

[godfra]

All fixed - just had to do the fix suggested by SjrH after running scanpst.exe on the mailbox.

Thanks very much!