Unable to find messages

[newkid2007]

We have a BCM50 REL 1.0

Problem: clients are leaving messages, but we are unable to find them.

Any advice...

 

[exsmogger]

Have you checked the General Admin mailbox? It will be mailbox 100 on a 3-digit system, mailbox 1000 on a 4-digit system. If you find your "lost" messages here you either need to disable the GD mailbox, or assign it to an extension, usually the receptionist.

Brian Cox

http://www.jandjcommunications.com

 

[56BelAir]

Check your reports in CallPilot youmay have a mailbox somewhere that is full and not being checked.

 

[exsmogger]

I should have written General Delivery mailbox. I need to not answer questions until I've had my coffee!

Brian Cox

http://www.jandjcommunications.com

 

[DigitelD]

We had a customer that forgot the check the GDM and had over 1700 messages in it. They only had 4 minutes of storage left.

SHK Certified (School of Hard Knocks)

 

[newkid2007]

Thank you,

I will check GD mailbox 100 and the Callpilot report.