Unable to delete desktop user

[LittleGremlins]

Problem Description:Tried to delete a desktop user from the Symposium user list and received the following error: Failed to delete desktop. Security Server Error. Please contact your Administrator.

Moved him out of the admin group into a display group and locked his account and retried. Same error. Each time I tried to delete, got a Minor error in the Alarm Monitor.

I checked the access class for the AdminGroup and the level of access for Users is Edit all users and create any type. Tried to create a new access class and the level of access for Users does not include an option to delete.

Alarm monitor
40836 - Delete PC user error -1. Severity Minor. Impact Not Applicable. Recovery Action - Note any error codes and contact your Nortel product distributor.
40829 - Delete blue user error -1. Severity Minor. Impact Not Applicable. Recovery Action - Note any error codes and contact your Nortel product distributor.

Are we required to contact our distributor to delete users from SCCS?

 

[sandyml]

No, you have a problem with your server. If it is possible to reboot, you might try that and see if that clears the problem up.

 

[LittleGremlins]

I was also unable to delete a script last week and a reboot was suggested for that as well. I have a scheduled reboot for this Sunday, I'll see if this will fix it.

 

[todd1019]

I have noticed that if I remove scripts from the master script I cant deactivate or delete them for at least an hour. I think the server must keep a record in cache.

 

[dschip]

hello LittleGremlings

We have the same problem on our server. i have installed su11 and rebooted ther server, but the problem still exist...
i will open a case by nortel...

best regards

 

[LittleGremlins]

We also have another desktop user that is not logged in anywhere, however, the profile status is logged in. I checked the connected sessions, and they are not listed as connected.

We are hopeful that the reboot this Sunday will reset this account as well.

 

[LittleGremlins]

We found that the desktop user had scheduled tasks under his profile. Once these were deleted, we were able to delete the profile.

 

[Sympology]

Hail to the gremlin, never thought of looking under scheduled tasks. Now I've deleted the user that left 5 months ago !

Stu..

2 decades to retirement, 2 minutes from a breakdown.