unable to delete Avaya ANALOG extension from ASA/CM

[Jasmin Rbr]

Hi there ,

I have been trying to switch from an Analog station to a DIG one , I couldn't switch easily the port . So I've decided to delete the station but I couldn't do that either . So I've tried to busy it out than remove it. which it worked. But still I couldn't assign the new DIG port. May anyone help!
Thank you .

 

[Sean655]

You should see an error message on the screen to indicate what the issue is. Did you change the phone type? What phone model are you trying to use?

 

[Jasmin Rbr]

Hi again ,
The error message was : object in use.
I'm working with 2420 AVAYA DIG phones . Actually, I've processed that way and it worked :
1.I've put the Analog extension on busy then
2. I ve deleted the Analog extension (it worked)
3.After , I've created the same extension with the new digital port. But the phone still wasn't working ,at that point.
4.I've tried to release the extension and here it worked

 

[Wanebo]

list usage extension xxxxxxxx