Unable to create PDFs in Acrobat 7.0

[JenniferJade]

When I try to convert a file to PDF, the Adobe PDF status bar progresses slightly and then the window disappears, but my PDF has not been created.

This problem began yesterday. Are there any updates that I have missed perhaps? This computer is networked, and I used to be able to open PDFs from other computers on the network. Now it gives me the message "There was an error opening this document, Access denied."

Any suggestions?

 

[apepp]

...i take it this is acrobat professional you have, if so try running the detect and repair feature under the help menu, at the bottom...

...if this is no fix then reply again to let us know...

...if you can get hold of your netwaork administrator (if you have one) discuss it with them for the file opening access issue...

Andrew

 

[apepp]

...also updates can be accessed from the help menu too if needed, as long as you have internet access, but probably worth discussing with your network admin before doing that...

Andrew

 

[JenniferJade]

Thanks for the tips. I will try shortly.

It's a small firm. I am the network admin responsible for general IT and if I'm stumped, I come here. If I'm still stumped, I'll call for help

 

[JenniferJade]

I have done the following:

-Run the repair feature and restarted when prompted

-Checked that folder sharing on the network (there are only 2 computers on the network) is set and I have permission to modify and change any document in these shared folders

-Verified that I can now open PDFs on a folder from the other computer, but I still am unable to convert MS Office documents to PDF

 

[apepp]

...ok, good to hear the permissions issue fixed in sharing...

...the word issue is a different beast, and your not alone from what I have come across, this is from adobe from a very similar user issue, hope it helps:

Upgraded to 8.0 and now not working properly

Deb McDonough - 10:13am Dec 7, 2006 Pacific

I recently upgraded from Acrobat 7.0 to 8.0. I removed Acrobat 7.0 and then installed Acrobat 8.0.

Ever since, I simply cannot get Acrobat to convert a Word document to PDF. This used to be so simple - click the create PDF icon in Word and, viola!, a PDF document.

Now when I attempt this, Acrobat seems to go thru the process and Acrobat then opens up after the supposed conversion but there's nothing there - no PDF, just a blank workspace in Acrobat 8.

I get no errors or anything. It just seems to be working but it ain't! Is it possible the connection between Word and upgrade of Acrobat 8 is not "computing"? I did nothing different in Word when I upgraded Acrobat. The toolbar for Acrobat is still there in Word as it was before the upgrade.

YIKES! Sign me confused... and thanks for any help!

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Messages
3 messages. Displaying 1 through 3.

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vicky_hps - 10:06pm Dec 7, 06 PST (#1 of 3)

Is this happening with any word document you are trying to convert?
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de Siem - 2:30am Dec 8, 06 PST (#2 of 3)

rebuilding the normal.dot might just do the trick here as well if it does happen with all documents.

close all applications, search for normal.dot and rename it normal.old

Also just to be on the safe side, do a detect and repair of Acrobat via the add/remove programs control panel.

then restart word and try again.
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Deb McDonough - 4:46am Dec 8, 06 PST (#3 of 3)

I took de Siem's advice and things are WORKING!!! Thank you very much for your help.
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[reliance55]

I am using windows XP SP2. Since installing CS3, This error keeps popping up "Distiller has encountered a problem and needs to close" It comes on its own after start up or whenever I try to print with the Adobe printer to convert a document to PDF.

When I try to print a web page, I get the message "cannot continue because Acrobat is not activated" Of course it is activated and the activation panel is "greyed-out"

I have followed all the suggested solutions to no avail and I am now going insane. SOS! PLEASE HELP