Unable to Copy and Paste 1

[harjomar]

I have a published app that is working, but I am unable to copy text or graphics from it to Word Pad on the local.

 

[CitrixEngineer]

Which version of the ICA client are you using? If it's not the latest one, upgrade as soon as you can.

Hope this helps

 

[Voyager1]

Also, make sure that "Client Clipboard Mapping" is not disabled. This is done in the Citrix Connection Manager. - Bill

"You can get anything you want out of life, if you'll just help enough other people get what they want" - Zig Ziglar

 

[CitrixEngineer]

That certainly helps, Bill ;-)

 

[harjomar]

I am using ICA Client Version 6.01.961 on Metaframe 1.8 Win NT4 TS.

 

[CitrixEngineer]

Did you check Connection manager, as Voyager1 suggested?

What is the published app?

What Service Packs/Hotfixes have you applied?

CE

 

[harjomar]

The application is called "Portable Maintance Aid" it is a product produce by the Boeing Company for the maintance of airplanes.

We are currently using service pack 1

 

[CitrixEngineer]

Is it possible that the app in question does not make API calls to the Windows clipboard? Check with the program developers. If it is a DOS-based or 16-bit application, then chances are it won't.

Can you copy and paste to and from the app at the console?

Can you copy and paste through a vanilla Terminal Server (RDP) connection?

Do other apps support the copy and paste functionality?

Good Luck