Hi there,
We recently had an ADSL line installed in our apartment and I've been able to connect and work away, issue free, on my own laptop. The problem is with my girlfriend's laptop. I can connect to the internet, but only through IE. If I try to browse through Firefox, I get a "Page cannot be displayed" error. A similar problem occurs with applications that require internet connectivity, such as Windows Automatic Updates and antivirus software - they experience connection errors when trying to update.
I've tried various things, such as turning off the firewall, checking the internet options making sure that IE settings match Firefox (i.e. to automatically detect proxy settings), no IP addresses or DNS are entered in the LAN settings, etc. but to no avail.
Does anyone know what the problem could be? There hasn't been any virus attacks on the laptop that we know of, although I did recently uninstall an outdated and resource-heavy Norton security program she had installed in favour of AVG. But the AVG virus database has failed to update now due to this connection issue.
I should note that I have tried using a 3G connection to the internet and connected her laptop to my work LAN, and both give me same problems, which indicate that the issues is not with our ADSL line/router but on the laptop itself.
Thanks
Niall
We recently had an ADSL line installed in our apartment and I've been able to connect and work away, issue free, on my own laptop. The problem is with my girlfriend's laptop. I can connect to the internet, but only through IE. If I try to browse through Firefox, I get a "Page cannot be displayed" error. A similar problem occurs with applications that require internet connectivity, such as Windows Automatic Updates and antivirus software - they experience connection errors when trying to update.
I've tried various things, such as turning off the firewall, checking the internet options making sure that IE settings match Firefox (i.e. to automatically detect proxy settings), no IP addresses or DNS are entered in the LAN settings, etc. but to no avail.
Does anyone know what the problem could be? There hasn't been any virus attacks on the laptop that we know of, although I did recently uninstall an outdated and resource-heavy Norton security program she had installed in favour of AVG. But the AVG virus database has failed to update now due to this connection issue.
I should note that I have tried using a 3G connection to the internet and connected her laptop to my work LAN, and both give me same problems, which indicate that the issues is not with our ADSL line/router but on the laptop itself.
Thanks
Niall