Unable to connect to servers for backup job 1

[danno74]

I am having problems starting backup jobs with the local machine that arcserve is on, and a remote server. I talked to the company that setup the program and they said that an agent might need to be installed on the server I am trying to connect to.

First problem, the local machine arcserve is on. It happens to be an Exchange server. I am trying to backup the M: drive that some of the Exchange stuff is on. I went through and setup all mailboxes to have the administrator have full mailbox rights. I checked it, and it allows me to open each users mbx folders when I am logged in as admin. But when I run the backup job, I get the following error:
20021121 103024 726 W3073 Unable to logon as user. (USER=Administrator, EC=LOGON FAILURE)
I try to verify the user under the specific job I have setup, and it lets it go through fine. I go under the job to select the folders I want to backup, and it gives me no errors. The machine name is Exchange, I try to type "exchange/administrator".. that doesn't work. I tried with the domain admin account "domain/administrator" and that doesn't work.

Another machine we have ins't accepting the login either, but comes up with a different error:
20021120 210011 725 E3150 Unable to connect to network drive. (DRIVE=\\ADP\ADP, EC=NO SUCH LOGON SESSION)

Help!

 

[TheLad]

Have you tried adding the domain name into the authentication field:

eg. instead of just ADMINISTRATOR try DOMAINNAME\ADMINISTRATOR -----------------------------------------------------
"It's true, its damn true!"
-----------------------------------------------------

 

[amacqueen]

Hi,

First of all YOU SHOULD NOT BACKUP THE M:\ as per MS.

This might give you lotsa problem at the worst corrupt the Exchange database. Refer Q298924
The M: is just a virtual container with pointers.

If you have to backup the Exchange mailboxes you need to install the Exchange agent on the Exchange server


Cheers
Speshalyst

 

[DevilDoAll]

Maybe a bit late, but check out these URL's : one of tem worked for me.

http://support.cai.com/techbases/asnt/NASNT629.html

http://support.ca.com/techbases/asnt/16135.html

Good luck.