Unable to check mail using OWA

[maxfaj]

One of our customers is unable to check her emails using OWA. After she enters her user name and password, she gets prompted again for the password. but if she clicks cancel then the F5 key she gets in. I tried logging in myself using the same computer and I was able to get in. any ideas. thanks!!

 

[lhuegele]

We had the same problem internally when people were accessing the Exchange server using the WINS address instead of the DNS address. For example:

People going to

http://servername/exchange

would just get the login box over and over. When they started using

http://mail.company.com/exchange

it fixed it up.

Hope this helps.
Larry

 

[maxfaj]

Thanks Larry. I will check out the website

 

[maxfaj]

Larry, unfortunately that url is no longer available. Do you happen to have the documentations? thanks..

 

[lhuegele]

I gave you example URL's, not actual URL's.

Can you tell me if the problem you are having is with internal people, meaning people in the same office as the Exchange server?

Larry

 

[yellaboyla]

Try this. This has saved me a ton of times.

http://www.microsoft.com/technet/prodtechnol/exchange/2000/support/troubowa.mspx

Neil

 

[maxfaj]

Actually some users could not log in when they are trying to connect to the Front End Server. Thanks.