Unable to change passwords - OWA

[gscheepers]

Hi,

I'm in desperate need of assistance...

I've been trying to enable the password change facility in OWA, which seems to be working fine up to the point where you want to change a password.

I then receive the following message:

Internet Service Manager
for Internet Information Server 6.0

Error number: 5

I'm stuck - I've been all over the web and I'm just not able to find anything on this problem...

I'd be REALLY grateful if someone could give me some advice on the problem!

Many thanks in advance!

Gerhard

 

[Zelandakh]

anything in the event log?

 

[bustamove]

check your domain password policy

 

[pasupport]

Are you running is SSL mode?

You can only use the change password option via SSL.

There is a work around but it is not suggested.

 

[reynolwi]

i have the same problem except when you try to change the password it says it doesnt meet the complexity requirements. No matter how complex the password is its not accepting it. Ive checked settings and can not find why its doing this.

Wm. Reynolds
Premise Communications
Texas Public Safety Solutions

http://www.rrwds.com

http://www.txpubsafety.com

- - - - - - - - - - - - -

Network Error:
Hit any user to continue

 

[pasupport]

Note If you are using Exchange front-end servers in your environment, SSL should only be enabled on these servers. In a single-server environment, SSL needs to be enabled on the Exchange server itself.

The following values are options for the PasswordChangeFlags setting: • 0: Requires password change by SSL
• 1: Allows password change by non-secure ports
• 2: Disables password changes
If you are using an off-loaded SSL configuration, an SSL accelerator, you can change this value to "1." To do so, follow these steps: 1. On the IIS/OWA server, click Start, click Run, type cmd, and then click OK.
2. At the command prompt, type the following command, and then press the Enter key. cd <drive letter>\:inetpub\AdminScripts

For example: cd c:\inetpub\AdminScripts
3. The command prompt returns. Now, type the following command:
adsutil.vbs set w3svc/passwordchangeflags 1

The value "1," per the list that was provided earlier in this article, allows the Change Password functionality by using non-secure ports.
Before configuring the Change Password feature, make sure that the following fixes have been applied to all Exchange servers: • For Windows 2000 (All versions of Exchange)

831047 (

http://support.microsoft.com/kb/831047/)

FIX: You experience various problems when you use the Password Change pages in IIS 5.0
• For Windows 2003 (All versions of Exchange)

833734 (

http://support.microsoft.com/kb/833734/)

FIX: You experience various problems when you use the Password Change pages in IIS 6.0

Here is the direct link -

http://support.microsoft.com/kb/297121

So you could use this method to turn off the SSL requirement. Again this is not secure. It is really easy to get a certificate and have the security of SSL.

 

[xmsre]

error 5 is access denied.

I'd try here

http://support.microsoft.com/kb/833734/

and here

http://support.microsoft.com/kb/297121/en-us