Unable to boot a 9641 and 9621 through switch

[martinduchesneau]

If I connect either a 9641 or 9621 phone directly to the IP Office 500 v2 (8.1.56) through a PoE injector, they both boot fine and load their config + user data.

However, as soon as I connect them through a PoE switch (no config in the switch) I get a HTTP error of the type HTTP -1:Filenameofsomenature.txt, instead of the usual HTTP 200 confirmation. Also, after a while, the phone displays a "Discover xxx.xxx.xxx.xxx" which happens to be the correct address of the IPO given through DHCP.

I made sure to reset to the factory defaults, tried fixed IP Address, tried different sources for the file server (Memory card, Manager pc) and It won't do.

It's a blank switch with PoE, how hard can it be? Most amazing is that it works directly throught the back of the IPO.

Help!

Thank you

 

[intrigrant]

Disable LLDP on the switch? Does the switch has a IP Address of its own which interferes?

A simple mind delivers great solutions

 

[gwebster]

It sounds like the PoE switch is not configured correctly - i.e. it has no uplink/gateway/route to reach the IP Office.

 

[martinduchesneau]

No, communications and DHCP assignment between a PC and the IPO are fine, I can ping, access Manager, web interface and all from a PC on the same switch, I can even ping the IP Phones, sometimes (seems to stop functionning after a while).

The network tech has found some kind of hope...apparently it's a VLAN tagging issue, as if traffic from the phone wasn't tagged with the proper VLAN, or tagged twice. Funny thing, if we connect a pc behind the phone, it gets assigned a different VLAN id, the correct one too, and all traffic is ok from PC to network.

It's just the phone that is stuck in "Discover xxx.xxx.xxx.xxx" mode.

I'm not sure I we can disable LLDP, I'll check with the network tech when back on site.

This is

http://WWWWWAAAAAYYYYY

beyond my network skills...

Thanks for the help

 

[amriddle01]

(no config in the switch)

Seems this wasn't true if VLANs are involved -)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[martinduchesneau]

Yeah...that's what the network tech said, and I'm not able to confirm or not

We've tried with a brand-new-straight-out-of-the-box telephone of the same type and it cannot either. So we've eliminated the possibility of residual parameters stuck in the flashrom.

Can anyone tell me how the switch ports should be configured (overall, no need for specifics) as far as tagging and vlans go?

Also, should there be anything manually entered in the phone config?

And, what are the SSON values for in the IP Office, should this figure somewhere in the DHCP server the client wants to use rather than the IP Office's DHCP server?

Thank you

 

[intrigrant]

read the doc how to setup option 242 on a windows dhcp sever

A simple mind delivers great solutions