hardrockclassic
MIS
- May 31, 2004
- 18
Unable to attach to Microsoft Exchange Mailboxes
I am running Backup Exec 11d on Windows Server 2003 SP2 Standard Edition
Backups had been running fine for months, then last week, these errors started to show up:
Backup- \\server01.somecollege.edu\E: Exchange Unable to attach to \\server01.somecollege.edu\Microsoft Exchange Mailboxes.
V-79-57344-33932 - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again.
I have searched the TekTips forum and reviewed the Symantec Support best practices.
As far as I can tell, the rules are:
1) The account must be a member of the Domain Administrators Group. (Active Directory Group membership)
2) The account must be a member of the local machine Administrators Group on the exchange server. (lusrmgr.msc Administrator Group membership)
3) The account must have an Exchange Mailbox.
4) The account’s Exchange Mailbox must not be hidden from the Exchange Address List.
5) The account’s Exchange Mailbox must be initialized by receiving and sending at least one email message.
6) The account must be an Exchange Full Administrator (Role delegated via Microsoft Exchange System Manager.)
7) The Backup Exec Services must be set to log on as this account.
The original account (which had been working) did not comply with several of these rules. I added the missing requirements to that account, and still got the same message.
I then created a new user account, complying with all of the rules, and attempted to create a new selections list using the new account, but got a message saying “Failed to access Microsoft Exchange Mailboxes, logon account BEService”
What am I missing?
Please help, HRC
I am running Backup Exec 11d on Windows Server 2003 SP2 Standard Edition
Backups had been running fine for months, then last week, these errors started to show up:
Backup- \\server01.somecollege.edu\E: Exchange Unable to attach to \\server01.somecollege.edu\Microsoft Exchange Mailboxes.
V-79-57344-33932 - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again.
I have searched the TekTips forum and reviewed the Symantec Support best practices.
As far as I can tell, the rules are:
1) The account must be a member of the Domain Administrators Group. (Active Directory Group membership)
2) The account must be a member of the local machine Administrators Group on the exchange server. (lusrmgr.msc Administrator Group membership)
3) The account must have an Exchange Mailbox.
4) The account’s Exchange Mailbox must not be hidden from the Exchange Address List.
5) The account’s Exchange Mailbox must be initialized by receiving and sending at least one email message.
6) The account must be an Exchange Full Administrator (Role delegated via Microsoft Exchange System Manager.)
7) The Backup Exec Services must be set to log on as this account.
The original account (which had been working) did not comply with several of these rules. I added the missing requirements to that account, and still got the same message.
I then created a new user account, complying with all of the rules, and attempted to create a new selections list using the new account, but got a message saying “Failed to access Microsoft Exchange Mailboxes, logon account BEService”
What am I missing?
Please help, HRC