Unable to add users to outlook

[msteinblock]

I am having a problem adding a user's email to outlook. Here is the whole story, as I am sure this will help.

I started out with an SBS2003 server. I purchased the transition pack to unlock the server so I could move all the parts to separate servers. I promoted and moved all of the active directory to a new server. I dismounted the mailbox store and backed up the files. I then demoted the old server from a domain controller. I reset the machine account in AD and reloaded server 2003 and exchange with all of the service packs using /disaster recovery. I then restored the backed up files. All seemed to work well. All existing accounts setup in outlook are working fine. However, when I try to add someone in outlook, it is stating that the exchange server is unavailable. I read somewhere online to check the recipient update service in exchange system manager, which did show the incorrect domain controller (I change that to the new server). Still no luck. It is like the active directory does not recognize the exchange server or how to contact it. Any suggestions? TIA Matthew

 

[58sniper]

So, you add a new use in AD, and you can't immediately configure the user's client?

If you check the Exchange server, has it stamped the account with an address?

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[msteinblock]

Actually, right after I typed this, I tried adding a new user. The AD was stamped with the email information just like it should have. But I could not add that, or any other user to outlook.

 

[msteinblock]

I just tried to take the exchange server off the domain and rejoin the domain. Still no luck. I can not add any users in outlook, it just keeps prompting me for a username/password and no username I try works.

 

[Davetoo]

You disjoined your Exchange server from your domain?!?!?

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

There are no more PDC's! There are DC's with FSMO roles!

 

[58sniper]

I just tried to take the exchange server off the domain and rejoin the domain.

Please tell me you stopped ALL Exchange services before you started that, and didn't restart them until you were done. Pulling an Exchange server out of the domain isn't something I would ever recommend doing unless you're on the phone with PSS and they tell you to do it.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[msteinblock]

Well, yes, I did pull it from the domain, restart, readd it to the domain. Did nothing. No fireworks...no fix either. I just got down reinstalling exchange and sp2 as well. Still no dice. All users that previously had outlook setup are and have always been working fine. OWA works fine. Blackberry enterprise server works fine. I just can not add a new user to outlook. This is driving me insane. LOL

 

[msteinblock]

Would this at all be related to:

RPC over HTTP??

Server certificate on the exchange server?

 

[msteinblock]

Did a dcdiag on the mailserver poiting to the DC.


Domain Controller Diagnosis

Performing initial setup:
Done gathering initial info.

Doing initial required tests

Testing server: Default-First-Site-Name\FILESRV
Starting test: Connectivity
......................... FILESRV passed test Connectivity

Doing primary tests

Testing server: Default-First-Site-Name\FILESRV
Starting test: Replications
......................... FILESRV passed test Replications
Starting test: NCSecDesc
......................... FILESRV passed test NCSecDesc
Starting test: NetLogons
......................... FILESRV passed test NetLogons
Starting test: Advertising
......................... FILESRV passed test Advertising
Starting test: KnowsOfRoleHolders
......................... FILESRV passed test KnowsOfRoleHolders
Starting test: RidManager
......................... FILESRV passed test RidManager
Starting test: MachineAccount
......................... FILESRV passed test MachineAccount
Starting test: Services
......................... FILESRV passed test Services
Starting test: ObjectsReplicated
......................... FILESRV passed test ObjectsReplicated
Starting test: frssysvol
......................... FILESRV passed test frssysvol
Starting test: frsevent
......................... FILESRV passed test frsevent
Starting test: kccevent
......................... FILESRV passed test kccevent
Starting test: systemlog
......................... FILESRV passed test systemlog
Starting test: VerifyReferences
......................... FILESRV passed test VerifyReferences

Running partition tests on : DomainDnsZones
Starting test: CrossRefValidation
......................... DomainDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... DomainDnsZones passed test CheckSDRefDom

Running partition tests on : ForestDnsZones
Starting test: CrossRefValidation
......................... ForestDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... ForestDnsZones passed test CheckSDRefDom

Running partition tests on : Schema
Starting test: CrossRefValidation
......................... Schema passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Schema passed test CheckSDRefDom

Running partition tests on : Configuration
Starting test: CrossRefValidation
......................... Configuration passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Configuration passed test CheckSDRefDom

Running partition tests on : CMH
Starting test: CrossRefValidation
......................... CMH passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... CMH passed test CheckSDRefDom

Running enterprise tests on : CMH.local
Starting test: Intersite
......................... CMH.local passed test Intersite
Starting test: FsmoCheck
......................... CMH.local passed test FsmoCheck

 

[msteinblock]

Passed all of the netdiag tests as well.