Unable to add logger - NIM 4.1 1

[madank84]

Hi All,

We are in the process of installing 4.1 in our lab environment. And so far all the components seemed to have installed successfully. the interface is also up and we have started our configuration.

However the VoIP logger cannot be added no matter what. Getting the error message : Logger is not responding. But the logger is up and all services are running. We have a logger in the 3.1 space too, for some reason, that seemed to respond, but not the 4.1 logger. Is there a specific port causing the issue, or any post-install configuration i need to do, because, i havent done anything apart from the steps in deployment manager and they all ran fine.
Pls help!!

 

[nice12345]

https://www.extranice.com/EIS/Pages/searchresults.aspx?k=4.1 ports&s=All Sites

 

[nice12345]

https://www.extranice.com/EIS/Addit...otes/New NDM version due to critical bugs.pdf

 

[madank84]

Thank you sir,

However this is the error i see in the log service for the logger : It keeps recycling, a reinstall isnt working either

18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM: IN_DBM_DLL_INIT: Creating IN_DBMFlushThread 0 0
18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM: IN_DBM_DLL_INIT: Created IN_DBMFlushThread thread 1784 10432
18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM_UNIT: Permit: Channels: Input, Output 29 20
18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM_UNIT: Permit: Tokens 4000 0
18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM_UNIT: Permit: Partitions, AudFiles 0 0
18/12/2012 11:06:49.646 | INFO | 6124 | LogClnt | DBM_UNIT: Permit: Sessions, Clusters 3500000 70000
[highlight #FCE94F]18/12/2012 11:06:49.646 | ERROR | 6124 | LogClnt | FM - failed to duplicate the IO completion port handle. 5 0
18/12/2012 11:06:49.647 | ERROR | 6124 | LogClnt | DMAprcss.DMAP_MainThread: Exception EAccessViolation in module FileMgr.DLL at 0004A949.
Access violation at address 0575A949 in module 'FileMgr.DLL'. 0 0
18/12/2012 11:06:49.647 | ERROR | 6124 | LogClnt | DMAprcss.DMAP_MainThread: MapFile Address: 00049949 0 0[/highlight]18/12/2012 11:06:49.647 | INFO | 6124 | LogClnt | EVTS0500 Exception was Detected
18/12/2012 11:06:49.647 | INFO | 6124 | LogClnt | DMAprcss.DMAP_MainThread has reached a devastating situation:
18/12/2012 11:06:49.647 | INFO | 6124 | LogClnt | Exception EAccessViolation in module FileMgr.DLL at 0004A949.
Access violation at address 0575A949 in module 'FileMgr.DLL'. Read of address 00000000.
18/12/2012 11:06:49.647 | INFO | 6124 | LogClnt | DMAprcss.DMAP_MainThread: MapFile Address: 00049949
18/12/2012 11:06:49.647 | INFO | 6124 | LogClnt | 10.0.00.03 Ver Date 22/21/201 19:57
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | System_ShutDownLogger (System_HandleException[DMAprcss.DMAP_MainThread]): Flag 2, Error 1, Status 1
[highlight #FCE94F]18/12/2012 11:06:49.648 | ERROR | 6124 | LogClnt | DMAprcss.DMAP_MainThread: shuting down on exception... 0 0
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | DMAP_MainThread wait for all threads to terminate 0 0
18/12/2012 11:06:49.648 | ERROR | 6124 | LogClnt | FM - tried to shutdown an un-initialized File Manager. 0 0
18/12/2012 11:06:49.648 | ERROR | 6124 | LogClnt | DMAP_MainThread FM_DMShutdownFileManager failed 0 0[/highlight]18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | DBM: LC_SetShutDownEvent: Setting event 0 6128
18/12/2012 11:06:49.648 | INFO | 10432 | LogClnt | DBM: LC_SleepOrShutDownEvent: ShutDown event signaled! 0 6128
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | DBM: IN_EndDBMFlushThread: Killed DBMFlushThread. Exit code is 0 6128
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | Calling MemMgr_Finalize... 0 0
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | MemMgr_Finalize - done. 0 0
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | DMAProcess terminate 0 0
18/12/2012 11:06:49.648 | INFO | 6124 | LogClnt | DMA_ShutDown, Closed all mutexes handles 0 0

 

[nice12345]

check partitions and ensure unformatted partition exists. this is when software is trying to start but the file manager throws an exception. post a screen shot of disk management disk setup on logger.

 

[madank84]

Thanks again

This is how it looks currently :
C: Basic NTFS
D: Basic NTFS
E: Basic RAW

However if i click E or goto properties, file system is empty. and says You need to Format E: before you can use it.
I will try to post a screen once I am home.