Unable to access Voicemail

[StevenLewis]

We have a SOE on Centralized Voicemail to a 406 on an IP Link.
After upgrading the VM to 4.2 the users on the SOE side cannot get into their voicemail boxes. They can get to the VM server with *17, but get rejected at the password step.

Any thoughts? Both SOE and 406 are on 4.2(11)

 

[tlpeter]

Did you upgrade or a reinstall ?
Did you export the database and an import after the upgrade ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[StevenLewis]

I did the upgrade, and then imported the Database.

 

[tlpeter]

Are you sure the passwords still match ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[StevenLewis]

Yes, from the 406 side (where the VM resides) i can get to the vm box.

 

[tlpeter]

Did you upgrade the 406 and the SOE too ?

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[StevenLewis]

Yes, I upgraded them about a week before the VM server

 

[tlpeter]

Hard to tell then
Maybe antoher reboot will help
You could try a full reinstall of vmpro


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CarGoSki]

If you can change the vm password with Manager and can get into a box with the new password then you may want to just establish a new common password for everyone and tell them to login and change it.