Unable to Accept Appointments

[MicheleAnn716]

I have one user who is unable to accept some of his appointments. It is very random, not all of the appointments. I initially thought the appointments were ones that were changed or updated, but that is not the case. Any ideas?

 

[jpaf]

Unable to accept in BlackBerry or in Outlook, or both?
What happens when he tries to accept?
Why do you believe it's not a case of appoontments that were updated or changed?
Any delegates opening them?

 

[MicheleAnn716]

Unable to accept on BB. When he tries to accept he gets a red X.
It is not a case of updated/changed appts.
Not sure about delegates but will check that.

 

[jpaf]

Usually caused by hard delete. Red X normally means that the message\appt is no longer in the mailbox.

http://www.blackberry.com/btsc/sear...ublic&dialogID=135510755&stateId=0 0 62243682

 

[MicheleAnn716]

unfortunately, that is not the case either. Just checked with him and no one is a delegate or has access to his calendar...

 

[babalwan2000]

You might have already checked this but, can you ensure they've selected the correct time zone in the date settings.
I've seen this have an effect on sending mail.