UM8000 question

[gbaughma]

I need to be able to allow more than 9 digits (why 9? no clue) in a UM8000 voicemail for call transfer.

Some of the calls to boxes need to be transferred to a LD number.... any ideas where to change this setting?

TIA!

--Greg


Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

What are you attempting to do and what phone system are you using the 8000 in? Can you transfer from the Vmail to a phantom extension in the phone system and that extension is call forwarded all to that outside number. That way you don't need to touch the numbering within the Voicemail.



Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[gbaughma]

We have a rotation of "on call" people who answer automated dialer calls from equipment.

In other words, there are about 200 dialers out there that dial a specific phone number, and tell whoever answers that there is a problem.

The person on call changes regularly; for example, it might be Joe this week, but Sam next week.

They need to be able to change the number remotely that it gets forwarded to.

So... I have a virtual extension on a DID that has call transfer enabled, so that they can call into the system, change the transfer options, and point to the "next" person on call.

However, the UM8000 won't let you put in more than 9 digits. I find that this is really strange, since many cities have 10-digit dialing.

The UM8000 (8 port) is in a SV8100.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

look in the transfer options within the voicemail box and change it from delivering to the extension to deliver to the outside number you would like to call. example below


Transfer incoming calls to subscriber's phone?
No (send directly to subscriber's greeting)
Yes, ring subscriber's extension: 55999 (remove this)
Yes, ring subscriber at this number: 9,xxxxxxxxxx (add this)


see if that works for you


Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[peporter]

I looked in the user guide for the UM8000 and again it states a max of 9 digits for other numbers. It will not accept a 10 digit number per the manual. So it looks like, if you want to transfer to another outside number you are going to have to send it to an extention that is forwarded off property to the other number. Then set the VM to transfer to that extention. The only problem with that is that you have to change the forwarded number weekly yourself. I was hoping that the UM8000 was a bit more flexable then it is. I guess not.



Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[belevedere]

I have a UM8000 on an SV-8300 in my lab. I can set the transfer from extension to an 11 digit number. EX: 9,15555551212. I have the latest version Um-8000, 11.2.1.3. Do you have an older version?

 

[gbaughma]

I looked in the user guide for the UM8000 and again it states a max of 9 digits for other numbers. It will not accept a 10 digit number per the manual. So it looks like, if you want to transfer to another outside number you are going to have to send it to an extention that is forwarded off property to the other number. Then set the VM to transfer to that extention.

If that's the case, it's really stupid... what do you do if you have 10-digit dialing in your area????

I have a UM8000 on an SV-8300 in my lab. I can set the transfer from extension to an 11 digit number. EX: 9,15555551212. I have the latest version Um-8000, 11.2.1.3. Do you have an older version?

Are you doing that through the voice prompts? I can set it through the web interface, but I need people to dial in and change the transfer options remotely.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

Owe I totally agree with you if you can't send more then 9 digits, and as the manual states, you can not. It will not allow a 10 digit number. That is crazy, surly that will be updated in the future if this is correct. As Belevedere stated he has it working with an 11 digit number, that is more like it. I work on all the Active Voice products but have never dug into the 8000. Don't know if I want to. On the 8500, under the transfer options, I can change it from transfering to the extention to another numer and add 9,xxxxxxxxx and it works great. I think that might be what Belevedere is speaking of. Can you see that option or something similar?



Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[gbaughma]

I could do something like that (making a tbox or virtual and forward it); however that doesn't allow for any flexibility. For example, if someone "new" was going to take the calls just for the weekend or whatever, you couldn't remotely put in a new number. I'd have to make another extension, forward it, etc. etc.

I can understand why ActiveVoice would do this, to keep toll fraud down by not allowing you to remotely forward to a long distance number... however, to FORCE that issue is unacceptable, in my opinion.

... not to mention, as I said, if you are in an area that requires 10-digit dialing (where calls to other area codes close by are not considered long distance), it becomes totally unusable.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

How about sending it to a speed dial bin number? Setup System speeddial to a number for the calls to go throught, you can set up multiple speed dial bin numbers with different phone numbers. Then in the Transfer string of the Um8000 under "This Number" put the access code of your system speed dial and then bin number and let it fly.

Then your folks could call into the voicemail box remotely and change the transfer number by changing the speed dial bin number to their bin number assigned with their phone number.

Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[peporter]

Or you could still send it to an internal virtual ext that is call forwarded all to the destination number. You will just have to build numerous virtuals that are constantly forwarded to a persons number and assign that ext to that person for him or her to place into the UM8000 on their watch. What do you think?



Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[gbaughma]

As I said, that would be my "Back up" option. That means that I would have to have pre-defined numbers programmed into either speed dial bins or virtuals, and not give the ability for someone (externally) to say "Oh, this new guy is going to take the calls this weekend" without me having to program up another speed dial or virtual.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

Sounds like to me that is the only option you have.

You set it up in the preperation and pass out the list of extensions to the individuals that will be changing the transfer to extension in the voicemail. That person can dial into their voicemail box and change his transfer options and numbers and away you go. Does not see that difficult to me.

Good luck !!

Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[gbaughma]

All right... I though that the system speed dials would be an easy option..... however....


How do I tell the voicemail to dial a system speed dial?



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[peporter]

after you program your system speed dial into the PBX, Depending on how your IPS is programmed for System Speed, locate within command 200, look for the access code for valud A067 (if using bins 000-299 or A068 if using bins 000-999 (System Speed Originate) usually is a ## but check and verify.
Then in the voicemail, in the "This Number" field, type in ##,xxx (xxx=spd bin). and see if it works.

Then your employees just need to change it to ##,xxx if they can place a comma via the phone options. If not just have them try ##xxx and verify.

Program 72 is where you assign the bin numbers, or you could use the MatWorxs GUI.



Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[peporter]

If that access code conflicts with your voicemail option keys, then you can change the access code from say ## to 15 or whatever you would like that does not interfer with any features.

Phillip E. Porter
Senior Systems Engineer
Telecommunication Solutions Group, Inc. (TSG)

 

[gbaughma]

Meh. Never mind.

I set up virtual boxes (I got a list from the boss... a total of 7 boxes), and forwarded the virtual boxes.

Then, I typed up instructions on changing the transfer options to the virtual box... tested, and it works OK.

Thank you for all the help.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[eddiebullman]

Hi

If you set up some loopback ports on the sv8100 and set the UM8000 transfer the call to a loopback DDi and the set the in coming DDi to a speed dial location of the external user.
if you do this you could setup 100 locations only using a 3 digit transfer code in the UM8000