UM8000 Adding Station Issue 1

[ths0210]

When I add extension 3100 for Voicemail under Subscribers->Subscribers->Profile, it tells me:

"DUPLICATE Extension, Personal ID or System ID: 93100"

Which would make you think that it was already in the system, but when you search for the extension, it doesn't appear in the list. I have attached screenshots.

Thank You!

 

[PFD45]

I have seen corrupt mailboxes cause this.

Try listing out ALL mailboxes and look for any instance of 93100.

When I ran into this I found, at the bottom of the list, several mailboxes with numbers like %(2*? . I went back and searched for "%" and deleted the corrupt mailbox.

Or yours could be an operator mailbox or a transaction box. Might try looking at those.

 

[ths0210]

Thank You. It was a transaction box. I deleted that and make it a regular box.

Thanks again!