Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

UCx50 & Norstar Phones 1

Status
Not open for further replies.
brmgr

brmgr

MIS
Aug 22, 2013
7
0
0
US
Folks, I have a customer with a UCx50, who is using Norstar 7316e and 7310 phones. The problem is that whenever they try a voice call, the receiving phone becomes muted immediately, causing the sender to not hear an answer-back. Suggestions please?
 
Sort by date Sort by votes
That is a security measure to disallow eavesdropping. With this option enabled, the receiving user must unmute the phone to allow the caller to hear him/her.

You can change this behavior by going to Nortel Settings and changing the option "Phone State After Auto-answer".
 
Upvote 0 Downvote
Thanks Big Guy! I can always rely on your advice!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
M3903 phones move to DSM16P 1
Replies
5
Views
90
MoJHK
MoJHK
andercom
  • Locked
  • Question
ATT cell phones Inbound DTMF not recognized by UCX IVR
Replies
2
Views
98
andercom
andercom
NorrinRadd1
  • Locked
  • Question
InfinityOne UCx50 remote app
Replies
1
Views
53
random192
random192
telcodog
  • Locked
  • Question
Infinity phones
Replies
1
Views
42
ucxguy
ucxguy
emtsupport
  • Locked
  • News
Support of Avaya 9504 and 9508 Digital Phones 2
Replies
1
Views
41
emtsupport
emtsupport

Part and Inventory Search

Sponsor

Back
Top