UCx recording

[mfjim]

We have an UCx450. Our conference bridge recording does not work properly. I can see the records on Call Recordings page. but when I tried to download or listen, I got "File not found" page. This only happens on conference bridge. Recording for all the regular extensions works fine. "Record Conference" has been enabled for Conference bridge.
Any suggestions? Thanks

 

[emtsupport]

Good Catch, mfjim. You are correct. The file is actually there, just under a different Destination.

We have opened two jira's to correct this. One to correct the Destination when the call is a conference bridge and the other jira is to correct the filename that is used for the other bridge participants

If you Don't mind, would you open a ticket with E-Metrotel Support So that we can track this properly.

On behalf of E-Metrotel, I apologize for this bug and
we Thank You for your support of our product.

Sincerely,
Patrick Perkins

 

[emtsupport]

One other thing we have learned is that this only occurs when using two Nortel devices to call into the bridge. If a sip Device is used the recordings are correct

 

[mfjim]

Thanks so much Patrick. We do not have support plan with E-Metrotel. I guess I am not able to open a ticket.
Right now we tell people to dial our main line before the conference extension as workaround. We can find the recording under the caller's extension.