I posted this on the ICM thread also but I know some of you will know the answer.
Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level.
UCCX 7.0 Enhanced level
Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level.
UCCX 7.0 Enhanced level