Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

UCCX Finesse 11

Status
Not open for further replies.
Mar 11, 2004
362
CA
In Finesse 11, an agent logs in and sees the below error in the reports section. They can still make an outbound call, but the reports that show their statistics produce the error.

User does not have sufficient permissions for entity: 76D9649010000140000000810A4E5E6F (minimum permission required: PERMISSION_READ_EXEC)

Anyone see anything like this before?
 
Make sure the user has reporting assigned to his capabilities along with agent
 
I think it's the licensing type. Whoever ordered the licenses ordered standard, when they should have been enhance. It seems that standard licensing does not allow for access to the Finesse desktop? What is the point of standard licensing then? It makes no sense to me.
 
The correct answer to this is it was the licensing type. Enhanced licenses were purchased, tomcat restarted and everything worked fine.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top