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UCCX and IPCC
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IPCC and IPCC express have been renamed UCC in the most recent releases.
UCCX was ipcc express and
UCCE was ipcc enterprise
express is the smaller scaled down but still very powerful version and enterprise is the big daddy that can scale to thousands of agents and control other manufacturer call centers as well.
UCCX was ipcc express and
UCCE was ipcc enterprise
express is the smaller scaled down but still very powerful version and enterprise is the big daddy that can scale to thousands of agents and control other manufacturer call centers as well.
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