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UCCX and IPCC

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preetss

Technical User
Oct 11, 2009
23
US
I want to know the exact difference between UCCX and IPCC and IPCC Express
 
IPCC and IPCC express have been renamed UCC in the most recent releases.
UCCX was ipcc express and
UCCE was ipcc enterprise

express is the smaller scaled down but still very powerful version and enterprise is the big daddy that can scale to thousands of agents and control other manufacturer call centers as well.


 
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