IPCC and IPCC express have been renamed UCC in the most recent releases.
UCCX was ipcc express and
UCCE was ipcc enterprise
express is the smaller scaled down but still very powerful version and enterprise is the big daddy that can scale to thousands of agents and control other manufacturer call centers as well.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.