I have a client with a newly installed UCCX 7.0 system. One of their requirements is that at closing time(vise-versa at opening) all callers in queue get moved to the after-hours queue.
Aside from pulling each caller out of on-hold every X seconds and checking time then dequeue & queue to new CSQ, anyone have any thoughts on another method.
Aside from pulling each caller out of on-hold every X seconds and checking time then dequeue & queue to new CSQ, anyone have any thoughts on another method.