UCCX 10.6 Calls Not Queueing Properly

[GrandmaBeth]

Callers are complaining that there's one caller ahead of them, then it will jump to 5 or some other number, and their call gets bumped to the back of the line. For this call center, I have 1 Team, 1 Resource Group, 2 Contact Service Queues under the Team, and 2 Assigned Skills. Does anyone know what may be causing callers to be kicked back in the queue? -Beth

 

[ReallyRotten]

Are you announcing the caller's position in queue? I'm making that assumption from your first statement. I'd likely not do that because it can sometimes create havoc. If you need someone to look at the script, I could try to help you.