UCCX 10.6 - Calls Not Queueing Properly

[GrandmaBeth]

Callers are complaining that there's one caller ahead of them, then it will jump to 5 or some other number, and their call gets bumped to the back of the line. For this call center, I have 1 Team, 1 Resource Group, 2 Contact Service Queues under the Team, and 2 Assigned Skills. Does anyone know what may be causing callers to be kicked back in the queue? -Beth

 

[gnrslash4life]

Sounds like something script related but without seeing the script, cant really tell.

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