We have a UCCE environment that has Nuance ASR servers integrated to it. We are using content switching to perform load balancing. I cannot get my test calls to access the Nuance ASR server. The call flow is as follows:
CVP serves up vxml document to the vxml gateway.
VXML gateway sends ASR request to virtual ip on content switch that references the ASR services running on the physical servers. I am thinking that there might be an issue with the configuration on the VXML gateway. I have two entries on it with regards to ASR.
ip host asr-en-us 172.28.125.37 (Virtual IP)
ivr asr-server rtsp://asr-en-us:554/recognizer.
Any help or suggestions is greatly appreciated.
CVP serves up vxml document to the vxml gateway.
VXML gateway sends ASR request to virtual ip on content switch that references the ASR services running on the physical servers. I am thinking that there might be an issue with the configuration on the VXML gateway. I have two entries on it with regards to ASR.
ip host asr-en-us 172.28.125.37 (Virtual IP)
ivr asr-server rtsp://asr-en-us:554/recognizer.
Any help or suggestions is greatly appreciated.