UCA Sync

[boycey9]

Hi,
Is it possible to get UCA sync with the phone system to create the account with both deskphone and softphone in the same account.

 

[Supernova99]

Yes you need to have softphone licenses and then assign them to the user account on the UCA
You can then program both.

Share what you know - Learn what you don't

 

[boycey9]

How does it tie the two together, If I do a full sync without either number in a PRG it imports 2 accounts, If I then create a PRG and do a Dynamic extension sync it picks up the PRG but I cant get one account with both softphone and deskphone without manually creating it.
AD sync is fine

 

[Supernova99]

I think you have answered your own question.
Use AD to sync or create a PRG manually
looks like MiXML does not support a single account with 2 extn numbers

Share what you know - Learn what you don't

 

[boycey9]

thats what I was thinking but the manual is not 100% clear on this, what a load of tosh, think Ill go back to AD sync

 

[Billz66]

How have you set the names for the devices in the MCD , If i remember rightly , if the name for Deskphone and softphone is identical , the Pabx sync does tie them together

 

[boycey9]

According to the Manual if you set the names together it will only import the highest number. I have tried this however and made no difference.

 

[Billz66]

I have just done it on a UCA 4.1 System where the Deskphone was ext 431 with name User Test.

I added a new Mitel ext 432 with name User Test - device type app server port . did a pabx sync on the UCA server and they are now grouped together.

I also added a second Softphone with a lower extension number using the same method.
As long as the softphone is an app server port and the names are the same , they join up.

NOTE this wont work if the softphone extension is already in the UCA Database - if the ext for the softphone already exists in the UCA - deleted before doing the SYnc

 

[LoopyLou]

We just went through this. You have to have exactly the same name for both plus you must assign a location to both but the location names need to be different. So for example you need to program the desk and softphone both with the name Ben Dover in the MCD ( and they need to be exactly the same ) and the location for the desk could be "sales 3rd floor". The softphone could be "UCA sales". One other note the location needs to start with letters. When we used "3rd floor sales" it failed to pull both over during the sync. Another non documented feature.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Billz66]

I USed no location at all on mine and it worked Ok