UCA Directory ? 1

[619Tech]

UCA v4.1.16.0 - Customer reports differing amount of contacts in UCA client.

Syncronization daily via Active Directory/LDAP Syncronizer with no errors/issues.

If I compare clients I see different qty of contacts. I have 136 users listed in the Corporate Directory group on the UCA server. When I launch a client it shows 108 contacts. I re-sync client, close, & re-open. Still only 108 contacts. Move to the next client and I see 104 contacts, even after re-sync of server and clients. Multiple clients all with differing qty of contacts.

 

[619Tech]

Back in 4.1, that could happen as corporate updates were not dynamic.

Short term fix: have all users delete the uc.mdb file on their respective PCs. I realize that is not entirely desirable, but it is required in this load. The files are here:

XP= c:\documents and settings\\application data\Mite\UC\uc.mdb
win7= c:\users\\appdata\roaming\mitel\UC\uc.mdb

Once deleted, launch the UCA client, and it will recreate that file from the server.

Long term fix: upgrade to UCA 5.0.28

 

[LoopyLou]

Good post.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.