UCA 6.0 Status

[caknfd]

I have a UCA client thats entry level license when installed the In the Office status is not there only the DND and gone for day. Since it is entry level I can't get to manage statuses to manually add in the office since it is a entry user. I have uninstalled and reinstalled no help. Other users at the site have all 3 statuses with the same licenses.
Any thoughts on how to get the status to install?

Craig

 

[Billz66]

Anything more than that and you need a license

Thats all you get with the free version

If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[caknfd]

I should get the In the office status with the entry license. I get it on all of the others I've installed just not on this one.

 

[sarond]

Try disabling firewall and anitivirus as a test on the PC.

 

[Billz66]

Have you deleted the account and recreated it on the server?

You can also try deleting the local UC folder at the client side , but I suspect that it may be at the server side


If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[caknfd]

Tech support wants me to delete the account on the server but since we used single point provisioning it will delete the phone and the voicemail so I need to get ahold of th end user first. I'll let you all know what happens.

Craig

 

[jpruder]

If you have a full license, you might be able to add it and change back

 

[Billz66]

you can turn of single point to stop the phone being deleted but will have to remove the mailbox to fully delete it if Micollab is integrated

If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[caknfd]

Sorry for the delayed responce. Deleteing the accoust in the MAS and reconfiguring it cleared the issue.

Thanks