UC360 cuts of calls when answered 2

[pea123]

Hie to you all.

I have just installed the uc360 endpoint for the first time. My problem is that if I use it to call another station, the stations rings but as soon as it is picked up the connection drops also vice versa.

Have programmed the uc360 as a Generic Sip on the MCD Device Type then changed to UC Endpoint but still no change.

Please assist.

 

[danramirez]

have you upgraded the unit to the latest version available. I had to do it to solve a couple of issues. Tray upgrading and post back if problems are still present

http://www.hatkana.com

http://www.wtelecom.com

 

[pea123]

Hie. Have upgraded to the latest version and the same problem exists. I might have skipped a step on the set up. Could you please state for the steps one by one both for the MCD and the unit.

Thank you.

 

[danramirez]

1. Program the device on the 3300 as a generic sip device, with 3 additional multiline keys programmed with the same number as the prime number. The sip device capablities should be programmed as per the attached doc uc360_sdc.txt
2. Power up the UC360 and access the admin section ( default password admin)
3. Under date and time enter the correct time zone
4. System settings>country variant choose the correct country.
5. System settings>Sip Settings>Server address = 3300 IP
6. System settings>Sip Settings>username = device DN
7. System settings>Sip Settings>Login password =PIN
8. System settings>Sip Settings>Video codec =select H.264 (keep finger on it until enable dialogue appears
9. System settings>Camera settings> enable the camera and enter its ip address. The username and password should be programmed as root
10.


Call Routing and Administration Options
Outbound Proxy Server
Replace System based with Device based In-Call Features Yes
Allow MWI Notifications without Subscription No
Enable Digit Collection In Busy Or Alerting State No


Allow Device To Use Multiple Active M-Lines Yes
Allow Using UPDATE For Early Media Renegotiation No
Force sending SDP in initial Invite message No
Limit to one Offer/Answer per INVITE Yes
Prevent SDP Renegotiation If Peer Initiated Hold No
Prevent the Use of IP Address 0.0.0.0 in SDP Messages Yes
Renegotiate SDP To Enforce Symmetric Codec No
Repeat SDP Answer If Duplicate Offer Is Received No
Send Answer only after renegotiation is complete Yes
Suppress Use of SDP Inactive Media Streams No

Allow Display Update Yes
Disable Reliable Provisional Responses No
Disable Use of User-Agent and Server Headers No
Fail REFER To Keep Call Active On Mid-Call Feature No
Override Auto-Answer Headers No
Override Auto-Answer Headers With <blank>
Require Reliable Provisional Responses on Outgoing Calls No
Use P-Asserted Identity Header Yes
Use user=phone No

Enable Distinctive Ringing Yes/No (don't care)
Internal Ring <

http://www.notused.com>;info=alert-internal

External Ring <

http://www.notused.com>;info=alert-external

Callback Ring <

http://www.notused.com>;info=alert-community1

Registration Period Minimum 300
Session Timer 90
Subscription Period 3600
Subscription Period Minimum 300
Subscription Period Refresh (%) 80
Invite Ringing Response Timer 0

Allow Out Subscriptions for Remote Digit Monitoring No
Force Out Subscriptions for Remote Digit Monitoring No

http://www.hatkana.com

http://www.wtelecom.com

 

[pea123]

Thank you sir. That was helpful. Got it working by following the above steps.

 

[danramirez]

pea, glad you have it working now

aren´t you forgetting something?

star star star....

http://www.hatkana.com

http://www.wtelecom.com

 

[LoopyLou]

begging for a star is unbecoming.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.