I am attempting to setup UC Advanced 3.2 blackberry client. I am having trouble getting the Blackberry client to connect to the UCA server. I have setup a 1 to 1 nat through the firewall. I can use my PC and get to the web interface for UCA from anywhere on the public internet. I can use my android phone and get to the UCA web interface via the web on the android phone. But when I attempt to connect to the web interface or use the client to verify the connection it does not connect. We are using a blackberry professional server and I beleive it has something to do with the settings on that. Has anyone got this to work correctly. I could use any help I can get. I have spoken with Mitel Tech Support and they claim it is an issue with the blackberry and that I need to contact rim. I figured if Mitel wrote the software then they should know what settings the blackberry would require in order for it to work correctly.
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UC Advanced
- Thread starter djones92
- Start date
phoneman429
Vendor
We have it running without an issue, we had the BES before UCA, I didn't do anything with our IT guy that manages the BES either. The UCA is only an internal FQDN, you cannot get to it from the internet and the app works great. I was having issues originally when my password had a capital letter in it, I changed my password to all lower case, entered the server hostname without just server-name.internal.domain-name.com and left use secure connection unchecked. All has worked fine since except the steel roof on this building kills the GPS functionality.
TheMitelGuy
IS-IT--Management
DJONES92:
q1: Are you running BES (I think that's what you mean)?
q2: In your UCA BB app, go >> SETTINGS >> OPTIONS >> tell me what's in your "Sever IP" field.
q1: Are you running BES (I think that's what you mean)?
q2: In your UCA BB app, go >> SETTINGS >> OPTIONS >> tell me what's in your "Sever IP" field.
- Thread starter
- #4
Thanks for the help but I was able to get it working. I have the local side and the BB app working. It was 2 separate issues. I had to get the DNS corrected on both the inside network and the outside network. Our ISP had the A record pointing to the wrong IP address and internally I had to setup a Split DNS to get the inside FQDN to see the correct inside address. After getting all that corrected it was just a matter of getting the UCA server to sync the users from the 3300. All is well and working.
TheMitelGuy
IS-IT--Management
Remember, when working with BES, whatever is LOCAL to your BES is LOCAL to your BB.
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