Type 500 mailbox

[GTPhoneguy]

I need help changing a type 500 mailbox.

It was setup by the local telco to call forward a DN that was associated with Option 2 on our Auto Attendant and is also used by our receptionist to transfer calls to our Call Centre.

TN 009 0 02 06
TYPE 500
CDEN DD
CUST 0
DN 3423 0 MARP
CPND
NAME TEST
XPLN 5
DISPLAY_FMT FIRST,LAST
HUNT
TGAR 1
NCOS 2
RNPG 0
CLS UNR DTN FBD XFA WTA FNA HTD ONS
LPR XRA CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND
CFTA SFA C6D CNID
EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD DDGA NAMA
SHL CFHD
USRD BNRD RTDD RBDD RBHD FAXD PGND FTTC
RCO 1
AACS NO
FTR CFW 16 94163916674
FTR FDN 94163916674
DATE 5 DEC 2003

I am having problems changing the call forward number. I can change the FDN number but not the CFW 16 number. I put in FTR CFW 16 but it won't take any digits after that number.

I need to change the CFW to 94164455555.

Thanks in advance.

 

[vztech]

Make it easier for yourself

out that TN
and build a acd in LD 23
REQ NEW
ACDN 3423
MAXP 1
NCFW 94164455555

return through
walaaa



It's only dialtone-VZ

 

[vztech]

it's been a while> at FTR XCFW return through then
reenter it again ( FTR CFW 16 9XXX-XXX-XXXX
or you could try (FTR DCFW 9xxx-xxx-xxxx)

It's only dialtone-VZ

 

[GTPhoneguy]

I have tried the XCFW and then typing FTR CFW 16 then pressing space bar but the system takes that as a carriage return.

I haven't tried DCFW. What is the difference between the two?

 

[srmega41]

I might be wrong, but I think you can only use the DCFW on a Phantom TN. DCFW is used to send a DN defined on a Phantom TN to a dialable extension. This is useful for call center reps with external numbers. We use it for dial 0 lines and COT trunks that do not need to have their own Key 0, but need to ring constantly regardless of the phone programming they appear on.

Hope this helps,

Scott M

 

[mluckie1]

You can only use DCFW on a phantom. Go to the TN an put a 500 set on it. Then press #1 and enter the number as you would dial it, 9XXXXXXXXXX.

 

[GTPhoneguy]

Thanks Mluckie1. That worked like a charm. I put my trusty old analogue set on the TN, did as you suggested and it now works.

Are there other "#"'s that are used for type 500 sets?

 

[johnpoole]

way quicker and safer to use the maxp 1 acd, doesn't waste a lic/tn and does not lose forward after a power glitch. you can add rcfw with a scpw and do the same thing without having to go to the trouble of connecting a set.. i only use acd's for that unless the user needs to change the forward target, with remote call forward, the user dial #0 scpw dn target # and change the forward dn.. for an acd that is always going to mail

ld 23
new
acd
1234
maxp 1
ncfw xxxx (to mail)

return about 47 times, ignore all other prompts and dial 1234, that call goes to the mailbox 1234.. takes about 4 seconds and requires 0 lic, tn's or ports

john poole
bellsouth business
columbia,sc

 

[mluckie1]

The ACD will work but you will need to change the NCOS of your DID's so that it can make the call. Don't forget to change the FDN to your new number.