We have a Nortel Meridian PBX connected to an Octel 250. I created a type 33 mailbox so that receptionists can transfer callers to a users mailbox and not the extension. When the user leaves a message, the calling line ID is that of the receptionist and not the caller. Somehow the originating calling line ID is lost. Any ideas?
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Type 33 mailbox
- Thread starter bizzaro
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Doesn't surprise me since the initial incoming call is from receptionist. Maybe you could set up another DN number for the user mailbox and use Alias number in 250 to get the caller to the right mailbox. Then the receptionist would transfer caller to secondary DN number that forwards into voicemail.
- Thread starter
- #3
The problem is that when the call is answered by the Octel and sees the caller ID as the console and not the outside number. The way around this is to setup a dummy station that is forwarded all calls to the Octel and then enter an alias in the type 0 mailbox. When the call is transferred and then released the Octel will see the ANI number. You would newed to do this for all users.
This is just one way to do it but if the Octel picks up the call before the ANI is displayed there is no way it can tell what the outside number is.
Ken Means
This is just one way to do it but if the Octel picks up the call before the ANI is displayed there is no way it can tell what the outside number is.
Ken Means
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