two versions of Office?

[dan2229]

My HP desktop running XP Media Center Edition 2002 Service Pack 3 has been running "wonky" over the last month or so.

I have run SpyBot numerous times, Defender says no viruses are present, and Avast is up to date. I also went through all the old software I had loaded for my grandsons and unisntalled them along with some old versions of PageMaker 7 that I no longer use since moving to Adobe CS2 several years ago.

I noticed that in the populated list there is an Office 2010 which I recently purchased as well as the old Offce 2003. I looked online for an answer if it was adivisable to have both on the computer at the same time. My understanding was that when 2010 installed it removed all prevous versions.

Should I uninstall 2003?

Thanks,

Daniel

 

[goombawaho]

Help any? I've seen all kinds of combinations of office installed on the same machine, but not sure if I've even seen that combo.

http://support.microsoft.com/kb/828956

You should better describe "wonky" to see if we think it's something different bugging you.

 

[dan2229]

The computer has been running very slowly, programs open slowly, the Internet now responding well. Sometimes programs will only close by using Ctrl+Alt+Del.

Daniel

 

[goombawaho]

I don't know how you came to blame office. Your problem could be hardware or software related or malware. I think you need a full computer diagnosis/tune-up. If you can follow all these steps, do it and then report back. If not, have a professional come out and see what's going on. Lazy approach = reload windows or replace PC. Tell us how much memory you have.

Check for hardware issues first.
1. Memory test (Memtest86+ or Windows Memory Diagnostic)
2. Hard drive test (Manufacturer's utility or maybe built-in diagnostics on the PC)

Run the following in the order indicated. Download apps from another computer onto memory stick if internet is not cooperating. Reboot as asked by application - don't proceed to next step if asked to reboot.
1. Run CCleaner and clean out all temp files that it finds.
Run CCleaner registry cleaner and SAVE before each time you FIX. Run until no more errors or same error remains.
2. Download and run RKILL (rkill.exe, iexplore.exe) Find at bleeping computer
3. Run TDSSKiller
4. Run MalwareByte's Anti-Malware. You need internet for it to update, so try regular mode then safe mode with networking. If it won't update, run it anyway and see what it can remove. Then reboot and try the update and run MBAM again if it updates.
5. Download ComboFix onto PC or onto a USB flash drive from another computer. Uninstall your anti-virus software. Yes - remove it. Reboot. Follow combofix screen prompts and do what it says to do/NOT to do.
When computer has restarted for the last time, check things out.
Turn OFF system restore to flush out anything left. Reboot.
Reinstall anti-virus. Run a full scan using your A-V and then MBAM (at different times) and see if things are clean.
Turn System Restore ON.

 

[xwb]

I'm running two versions of office on my machine: 2010 when I'm in learning mode and 2003 when I want do do things quickly and cannot be bothered to page through ribbons and go through every menu and every dropdown and click in random positions just to get what I want.

I only use tools like Word and Excel and occasionally Access. Works fine running two versions. Can't remember how I installed it though.

 

[dan2229]

XWB,

Thanks for the info. I think I will leave well-enough-alone.

Daniel

 

[goombawaho]

I wouldn't think that's a good idea IN CASE you do have some malware. Never mind the office.

 

[dan2229]

Goombawaho,

I already tried to use RKILL and TDSSKiller, but a whole bunch of garbage got downloaded along with it. I had to delete most of it. I was downloading from Cnet which I thought was a trusted site.

Daniel

 

[goombawaho]

There have been previous articles here about that issue. Don't blame the software, blame the download provider. Bottom line - don't use them.

http://www.tek-tips.com/viewthread.cfm?qid=1658790

Clean Sources:

http://www.bleepingcomputer.com/download/rkill/

http://www.bleepingcomputer.com/download/tdsskiller/

http://www.filehippo.com/download_ccleaner/

http://www.majorgeeks.com/mg/getmirror/malwarebytes_anti_malware,1.html

http://www.bleepingcomputer.com/download/combofix/